01 / THE QUESTION
What should feel easier?
Answer common questions while keeping a clear route to a real person.
ORIGINAL CONCEPT STUDY / Automation
A service-assistant concept that makes enquiry qualification feel natural.
I’m planning a new website.
Let’s start with your goals. What should your website help people do?
01 / THE QUESTION
Answer common questions while keeping a clear route to a real person.
02 / THE THINKING
Short guided choices, context-aware handoff and an explicit boundary between automation and human support.
03 / THE DIRECTION
A conversation map, interactive service demo and handoff specification.
This is an original design concept, not a commissioned client project. No commercial results are claimed.
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Tell us what you’re building.
Let’s make the next move a meaningful one.